Shipping policy
We are flexible enough to ship to nearly any address in the world. However, certain products carry restrictions that do not allow them to be shipped to some international destinations.
Basing on your shipping choices and availability of your chosen items, we run an estimate of the dates on which your items will be shipped and delivered. This will also depend on your choice of shipping provider. Estimated shipping dates will appear on the shipping quotes page.
We have a weight-based shipping policy that determines cost of shipping based on the weight of items to be shipped (please refer to the details page for item weight). Note that all weights are rounded to the next full pound in order to abide by the shipping policies of the shipping companies we partner with.
We have a same or next day shipping policy where we process and dispatch all orders from our head office in Australia provided or from manufacturing plant from newzland, they come through by 02:00pm (cut off time), Monday to Friday. Orders that are received after cut off time will be processed as priority the following day. Weekends and public holidays orders are processed on the next business day, Monday to Friday.
Free shipping
All orders within Australia & New Zealand above $30 come with an added advantage of free shipping (with the exception of customers in Western Australia). All deliveries are made between 3-6 business days;however, we always ask that customers give an allowance of 5-10 business days before considering orders as delayed.
All orders outside Australia&Newzealndwith and a shipping cost. All deliveries are made between 10-30 business days; however, we always ask that customers give an allowance of 30-45 business days before considering orders as delayed.
For your peace of mind, we also offer free tracking on all our shipments. Our customers are able to track their orders via a tracking number shared on email.
We use Australia post for shipping and Bulk orders we use courier.
Important to note is that we hold no responsibility for theft or damage of orders confirmed as delivered.